Serious Help Needed!!!

Does Runescape Password support really help or is what they say fake just to make us think they are helping us. I just lost my password and I just sent them a request for my password, but I want to know if they really look at that stuff?

i think so

They do, when I lost my password it only took them 20 minutes to respond.

~ ewok

If its on its safe

Did they just add that? Because now people can always use that if they happened to get hacked or whatever…